1.1

The benefits given to you in Sony's Standard Warranty are in addition to other rights and remedies you have under the law in relation to the products to which Sony's Standard Warranty relates. Sony products come with guarantees that cannot be excluded under both Australian and New Zealand laws related to the purchase of professional products as described in 'Table 1'.

1.2

Subject to section 1.1 and the terms below, as your Standard Warranty Sony agrees to repair or replace at Sony's cost the Sony product, and any Sony accessory supplied with the product, purchased by you in Australia or New Zealand from a Sony Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term specified for the product in the warranty 'Table 1', commencing from the date of purchase.

1.3

To make a claim under the Standard Warranty for Professional Products you will need to:

(a). Australia contact the Sony Call Centre on toll free 1300 659 300 then press Option 5 to register your claim and provide the details to enable Sony to assess the claim. In New Zealand call toll free 0800 SONYNZ – 0800766969 and follow the prompts.

(b). Provide or make the product available to Sony or a Sony Authorised Service Centre or as otherwise agreed with Sony. If you are required to return the product to a Sony Authorised Service Centre, Sony will provide details of the centre to you. To find the nearest Sony Authorised Service Centre, either contact Sony Australia on 1300 659 300 then press Option 5 or use the Service Centre Locator found in the support section at pro.sony.com.au/section/servicecentres (Australia) or pro.sony.co.nz/section/servicecentres (NZ).

(c). Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.

1.4

Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

1.5

If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

1.6

The product will be at the owner's risk whilst in transit to and from the Sony Authorised Service Centre, unless transported by Sony or its Authorised representatives.

1.7

Sony and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

2

To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:

2.1

If the product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the product.

2.2

If the factory-applied serial number has been altered or removed from the product.

2.3

To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

2.4

To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these warranty terms.

2.5

To any third-party software or hardware not contained in the product as originally configured by the manufacturer.

2.6

To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

2.7

To replacement or repair of any (1) consumables (including batteries, projector lamps and cables), or (2) lost parts or accessories.

2.8

Where the non-complying part is a projector lamp for a data projector and the product is within the Warranty Term, Sony will replace the projector lamp free of charge where the claim is made within the first 1500 hours of operation and is limited to one lamp only within the product's Warranty Term.

2.9

To service of any product whilst it is outside Australia and New Zealand.

2.10

To any wear and tear including to projector lamp or optical block assembly if the product is used in commercial, industrial, educational or rental applications.

3

To the normal incidence of off-coloured or dark pixels in LCD and OLED screens as described in the User Manual for the product. Sony will only repair or replace the product if there are (a) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or (b) 2 or more bright pixels in the screen.

4

To the full extent permitted by law but subject always to section 1.1:

4.1

Sony will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

PRODUCT

WARRANTY TERM

SPECIAL CONDITIONS

Professional Audio, Digital Recorders, Microphone, Headphone & Mixer

1 Year

No special conditions apply

Digital Video Tape Recorders and Players

1 Year

Limited Head Warranty
(see special conditions section 1.)

XDCAM and XDCAM EX Camcorders, Recorders & Players

2 Year

Extended Warranty on Optical Laser Block Assembly (see special conditions section 6.)
Limited Image Sensor Warranty (see special conditions section 2.)

System Cameras and 1/2 " Tape-based Camcorders

2 Year

Limited Image sensor Warranty (see special conditions section 2.) Limited Head Warranty (see special conditions section 1.)

Professional Camcorders (DSR / HVR / HXR)

2 Year

No special conditions apply

Vision Switchers, Routers and Video Processors

1 Year

No special conditions apply

Printers

1 Year

Limited Head Warranty (see special conditions section 3.)

Data Projector & Replacement Lamps
3 Year Warranty applies to data projectors with a purchase invoice date AFTER the 1st of April 2009. All other data projector models (with the exception of BrightEra installation projectors) invoiced BEFORE the 1st of April 2009 will have a 2 Year Warranty period.

3 Year

Limited Lamp Warranty (see special conditions section 4.) Limited Optical Block Warranty (see special conditions section 5.)

Broadcast & Professional Monitors

1 Year

No special conditions apply

Public Display Monitors

3 Year

No special conditions apply

Video Conference Product

3 Year

No special conditions apply

Video Security Cameras and Recorders

3 Year

No special conditions apply